Agir Ensemble Pour l'Ukraine

You are a refugee

I have just arrived in France

The steps to follow

Animals and obligations

My obligations if I have animals

Accommodation

How to find accommodation

Healthcare

Health procedures

Working

Finding a job

Social aids

CAF aids

Other helps

Food aid, clothing, hygiene products

I have just arrived in France

I register at the prefecture

I send my application for temporary protection with the following supporting documents =>
-List of supporting documents to be submitted
-Including this completed form

Which I send to the prefecture once completed,
Either by mail:

pref-ukraine@puy-de-dome.gouv.fr

Or by post:

Préfecture du Puy-de-Dôme
Service de l’immigration et de l’intégration
Demande de protection temporaire
18 Boulevard Desaix
63033 CLERMONT-FERRAND CEDEX 01

As a last resort, I can ask for my file to be completed at the prefecture at
1 Rue d'Assas, 63000 Clermont-Ferrand
Opening hours: Monday to Thursday from 8.15am to 4pm and Friday from 8.15am to 3.30pm

I am waiting for my convocation

I will then automatically be contacted.

I go to the meeting

🡺 with the requested documents

I will receive the "Autorisation Protection de Séjour" (APS), valid for 6 months and the "Allocation pour Demandeur d'Asile" (ADA)

ATTENTION, if I leave the territory or if my professional situation changes, I must inform the OFII.

Already hosted

If you are hosting a refugee, or if you are a refugee and you are already hosted, you must also complete this form:
- Declaration of domicile

For more information

Go to "Portail Ukraine "

Animals and obligations

My obligations if I have animals

Dogs, cats and ferrets entering the EU from Ukraine must meet the following regulatory requirements:

- The animal must be identified
- The animal must be vaccinated against rabies (up-to-date vaccine)
- and have undergone a blood test to verify its protection against rabies at least 3 months before its arrival in the European Union,
certified by an official veterinarian of the country of origin
- The animal must be accompanied by an original health certificate

If my animal does not meet these conditions, I contact a DDPP (Direction Départementale de la Protection des Populations) veterinarian as soon as possible

Phone: 04.73.42.14.85
Mail: ddpp-spa@puy-de-dome.gouv.fr

Accommodation

I am looking for accommodation

I send an email to ddets-refugies@puy-de-dome.gouv.fr by specifying my request, I will receive the form to be completed and returned.

I want to find accommodation on my own

I can apply for APL (Aide Personnelle au Logement) to help me pay the rent, if
all my other formalities have already been completed (APS, PUMA, etc.) and I have a bank account in France.

To open a bank account, I can go to LCL, 2 Rue Blatin, 63000 Clermont-Ferrand

- Or I go directly to 2 Rue Auger, 63100 Clermont-Ferrand without an appointment
Please note that waiting times can be very long.

- Or I make an appointment here

- Either I register on the CAF website and do my procedures online

Healthcare

First and foremost

Only if I have already received my APS, I go to the CPAM (Caisse Primaire d'Assurance Maladie) to have my health costs covered.

CPAM du Puy-de-Dôme
46 Rue du Clos Four,
63000 Clermont-Ferrand

I will then benefit from the PUMa (Protection Universelle Maladie) and the CSS (Complémentaire Santé Solidaire).

This protection will be valid for 1 year.

My children are automatically included in my file and will be covered in the same way as me.
The CPAM will then issue me with a certificate of entitlement (for myself AND my children), which I will have to present at every medical visit or procedure!

Emergencies

- Emergency Department :

CHU Gabriel-Montpied
58 Rue Montalembert,
63000 Clermont-Ferrand

- Emergency Medical Service (SAMU):

Call 15 ou le 112 (European emergency number)
CAUTION: use only in life-threatening situations to get a team to intervene

Health check-up

A health check-up will be necessary to determine whether the person's condition will require follow-up or prevention (catch-up vaccination, etc.).

- Under 6 years old :
PMI (Protection maternelle et infantile) and verification of compulsory vaccinations and updating if necessary

4 place Michel-de-l'Hospital,
63000 Clermond-Ferrand
04 73 42 21 31

- 6-16 years old :
Health check-up for children and adolescents at CAP Santé

2 rue du Puits Artésien,
63000 Clermont Ferrand
04 63 66 04 50

- Over 16 years old :
First visit to the Emile Roux clinic (lung x-ray, tuberculosis, HIV, hepatitis screening...)

11 Rue Vaucanson,
63100 Clermont-Ferrand
04 73 14 50 80

Then in a second phase: Health check-up for adults at ISBA Santé (blood/urine analysis, hearing and visual check-up)

2 rue du Puits Artésien,
63000 Clermont Ferrand
04 73 35 50 58

Routine and specialist care

You must designate the general practitioner of your choice as your "attending physician", who will carry out your health care and refer you to specialists. (You can ask your doctor to carry out this administrative formality directly)

NB: It is necessary to go through the GP to consult specialists except for dental and gynaecological care. For routine gynaecological consultations, you can also make an appointment with a midwife who will be more available and less expensive than a gynaecologist.

Care instructions to download here

Tip: Some practitioners allow you to make appointments online on Doctolib.

For EMERGENCIES (attending physician unavailable) :

SOS médecin
91 av République,
63100 Clermont Ferrand
Call and take an appointment at 36 24

Working

CAUTION If I find a job, I must inform the OFII (Office Français de l'Immigration et de l'Intégration).

Pôle Emploi

I register with Pôle Emploi to receive offers and a more personalised follow-up By clicking here .

Temporary employment agencies

I can also register with temporary employment agencies, which will offer me temporary work, one-off assignments.

List:

- Abalone 
- Adef + 
- Atout 
- Adecco 
- Adéquat 
- Agri Emploi 63
- All RH 
- Chronos 
- Crit  
- IREC 
- Leader 
- LIP specialites
- Manpower Clermont-Ferrand 
- Manpower Issoire
- Manpower Riom 
- Optineris
- R.A.S. 
- Sovitrat

Social aids

In concrete terms, what aid does the Caf provide?

Persons of Ukrainian nationality in possession of a temporary residence permit (APS) of 6 months renewable with the mention "Beneficiary of Temporary Protection", provided they meet the conditions, may receive:
- personal housing assistance ;
- the birth grant;
- Family allowances;
- Family supplement;
- The basic allowance;
- The education allowance for disabled children (Aeeh);
- family support allowance.

To be noted

- All family services financed by the Caf are open to displaced families and their children.
families and their children.
- In order to support families who have fled Ukraine, the board of directors of the Caisse nationale des Allocations familiales (Cnaf) has decided to apply free
free nursery care for the children taken in.

I can simulate my benefits on the CAF website.

To do this, I must first have a bank account in France*, have my APS and have a social security certificate.

Then :
- Either I go directly to
2 Rue Auger, 63100 Clermont-Ferrand without an appointment
Beware, waiting times can be very long
-Or i take an appointment here
- Either I register on the CAF website and I do my paperwork online

Clothing, Food aid, Hygiene products

Clothing
Food aid
Hygiene
Others

Croix Rouge Française Vestiboutique de Mirefleurs
Rue de la Thioule (derrière l’école)
63730 Mirefleurs

Saturday 14:00-16:00

Solidarity shop for low-cost clothing, Free access, no registration necessary.

Croix Rouge Française Vestiboutique de Romagnat
40 bis rue Fernand Forest
63540 Romagnat

Monday 9:00-12:00
Wednesday 14:00-17:00
1st Saturday of the month 10:00-16:00

Solidarity shop for low-cost clothing, Free access, no registration necessary.

Emmaüs
33 Rue Des Varennes
63170 Aubière

Tuesday 14:00-17:45
Wednesday 14:00-17:45
Thursday 14:00-17:45
Saturday 9:30-12:30|14:00-17:45

Affordable second-hand shop (small appliances, culture, textiles, toys, childcare, knick-knacks and more)
Free access, no registration necessary.

Les mains ouvertes
17-19 Rue Pierre et Marie Curie
63360 Gerzat

Thursday10:00-13:00 | 14:00-17:00
Saturday10:00-13:00 | 14:00-17:00

Solidarity shop for second-hand clothes and home products at affordable prices
household appliances, furniture, furnishings
Free access, no registration necessary.

Local AEPU
24 Square de Verdun
63400 Chamalières

Saturday 12:00-16:00

1] Registration to the association
PASSEPORT AND APS REQUIRED
2] Presentation of the card at each visit

Ressourcerie “Je recycle Parc”
25 Rue De Châteaudun
63000 Clermont-Ferrand
or
32 Av. Edouard Michelin
63000 Clermont-Ferrand

Wednesday 14:00-18:00
Thursday 14:00:18:00
Friday 14:00-18:00
Saturday 14:00-17:00

Second hand shop at affordable prices.
small appliances, toys, childcare, knick-knacks and more
Free access, no registration necessary.

Ressourcerie
14 Impasse Latécoère
63500 Issoire

Wednesday 10:00-17:00
Friday 12:00-18:00
Saturday 10:00-17:00

Second hand shop at affordable prices.
small appliances, culture, textiles, toys, childcare, knick-knacks and more
Free access, no registration necessary.

Resto du coeur Centre + Resto bébé du coeur
2 Rue Emilienne Goumy
63000 Clermont-Ferrand

Wednesday 14:00-16:00

1] Registration in the centre closest to your home
=> Works by sector, find the centre closest to your home
(Please note that the timetables are specific to each centre!)
HERE
PASSEPORT, APS and proof of address REQUIRED
NB: Registration according to needs: request for French courses, etc...

2] Presentation of the card at each visit to your centre

Secours Populaire
1 rue du Dalhia
63170 AUBIERE

Monday9:00-12:00 | 13:30-16:00
Tuesday9:00-12:00 | 13:30-16:00
Wednesday9:00-12:00 | 13:30-16:00
Thursday 9:00-12:00 | 13:30-16:00

1] Registration Monday Tuesday Thursday 13:30-16:30
PASSEPORT AND APS REQUIRED
2] Presentation of the card at each visit

Secours Populaire Le Nivet shop
17 rue du Docteur Nivet
63100 Clermont-Ferrand

Tuesday 9:30-17:00
Wednesday 9:30-17:00
Thursday 9:30-17:00

Shop to buy clothes (and: furniture, decoration, bedding, towels etc.) at low prices.
Free access, no registration necessary.

Croix Rouge Française
85 rue de Beaupeyras
63000 Clermont-Ferrand

Distribution of food packages
Tuesday 13:00-17:00
Thursday 13:00-17:00

By appointment only 04 15 98 00 78, Please come during opening hours.
PASSEPORT AND APS REQUIRED

Resto du coeur Centre + Resto bébé du coeur

2 Rue Emilienne Goumy
63000 Clermont-Ferrand

Monday 13:00-15-30
Tuesday 09:00-11:30
Wednesday 09:00-11:30
Thursday 09:00-11:30
Friday 13:30-15:30

Free lunch basket once a week (meat, vegetables, dairy products, dry cakes, pasta, canned goods...)
1] Registration in the centre closest to your home => Works by sector, find the closest center near your home
(Please note that the timetables are specific to each centre!)
HERE
PASSEPORT, APS and proof of address REQUIRED
NB: Registration according to needs: request for French courses, etc...

2] Presentation of the card at each visit to your centre

Secours Populaire
1 rue du Dalhia
63170 AUBIERE

Monday 13:30-15:45
Tuesday 13:30-15:45
Wednesday 13:30-15:45
Thursday 13:30-15:45

1] Registrations Monday Tuesday Thursday 13:30-16:30
PASSEPORT AND APS REQUIRED
2] Presentation of the card at each visit

Secours Populaire
10 rue Bien assis
63100 Clermont-Ferrand

A : Free FOOD PACKAGES
Tuesday onlky 9:00-12:00

B : SOLIDARITY GROCERY STORE
Monday to Friday 13:00-16:00
(+”A” 1€50 Tuesday morning)

[A]
1] Registrations: Monday to Friday de 9:00-12:00 et de 13:00-16:00 EXECPT Tuesday MORNING
with identity documents (passport, APS) to make the card to receive free food packages.
2] Free food parcels: Present yourself with your card on Tuesday morning

[B]
1] Register to obtain the card needed to access the solidarity grocery shop where you can find products at very affordable prices.
Registration from Monday to Friday 9:00-12:00 et de 13:00-16:00
EXCEPT Tuesday morning
NB: This card also gives the right to weekly food parcels but at €1.50
2] Present yourself with your card to access the grocery shop, or food parcels
CAUTION, this card cancels the free food parcels (A), they will cost 1€50!

Secours Populaire Champratel
24, rue de Flamina, rez-de-chaussée
63100 Clermont-Ferrand

FOOD PACKAGES
Monday to Friday 9:00-12:00 | 14:00-19:00
Wednesday 9:00-12:00 | 14:00-17:00

1] Registrations Monday Tuesday Thursday 13:30-16:30
PASSEPORT AND APS REQUIRED
2] Presentation of the card at each visit

Resto du coeur Centre + Resto bébé du coeur
2 Rue Emilienne Goumy
63000 Clermont-Ferrand

Monday 13:00-15-30
Tuesday 09:00-11:30
Wednesday 09:00-11:30
Thursday 09:00-11:30
Friday 13:30-15:30

1] Registration in the centre closest to your home => Works by sector, find the closest center near your home
(Please note that the timetables are specific to each centre!)
HERE
PASSEPORT, APS and proof of address REQUIRED
NB: Registration according to needs: request for French courses, etc...